The opportunity
Farmatalento is recruiting a Field Service Engineer for a company specialising in electron microscopy solutions. The successful candidate will provide end-to-end technical service for the equipment, from installation and commissioning to maintenance and repair.
The main area of responsibility is Northern Spain, with occasional visits to other parts of the country and international travel for product training.
Key responsibilities
- Manage and maintain the installed base, install new equipment and commission it at customer sites.
- Prepare equipment for demonstrations, conferences and exhibitions, ensuring it works correctly.
- Carry out preventive and corrective maintenance in line with each product line’s protocols.
- Diagnose and resolve equipment faults and misalignments, and provide telephone support to customers.
- Plan the time and materials needed for each intervention, complete service reports and coordinate information with Back Office and Service Support.
- Maintain work tools and track calibration dates in accordance with applicable requirements.
- Identify opportunities for maintenance contracts and report information on the company’s and competitors’ installed base.
- Take part in ongoing training and work with the Sales team to support customer satisfaction.
- Apply safety, medical surveillance and environmental procedures where required.
Required profile
- Higher vocational qualification, technical engineering degree or bachelor’s degree in Electronics, Industrial Engineering or a related technical field.
- 3–5 years’ experience in a similar field service role. Experience with electron microscopy equipment in research centres or universities is especially valued.
- Essential knowledge of high voltage, vacuum technology, precision mechanics, and analogue and digital electronics.
- Training or experience in radio frequency and/or electronics will be valued.
- Proficiency in MS Office, particularly Outlook and Excel, and experience with databases or tools such as SAP, CAS or CRM systems.
- Driving licence and availability to travel across Iberia, make occasional trips elsewhere in Spain and travel abroad for product training from time to time.
- Customer focus, analytical and troubleshooting skills, autonomy, organisation, clear communication, teamwork and a proactive attitude.
What the role offers
- Permanent contract and hybrid working.
- Flexible working hours.
- Fixed salary and variable pay.
- Company car, health insurance and accident insurance.
- Ongoing training on advanced technology equipment and products.
How to apply
If you have field service experience with scientific equipment and the required technical knowledge, email your CV to Antonio Morales.
The email will open with the subject line ‘Application — Field Service Engineer – Scientific Instrumentation’ already completed.
